Our BPO Company of the Month of August is....Ocwen/Altisource!

I woke up this morning and like most day's I start by opening up our Order Central AutoAccept software to check the Stats and see how the software is performing for our customers.

When I opened up the 'Statistics' tab this morning, I was SHOCKED! I learned that Ocwen/Altisource is on fire this morning! Our OC AutoAccept software already captured 176 out of 196 orders with this company alone and all before 8:30 am. Please see the image below!

As I talk with BPO/REO agents and brokers all over the U.S each month many of them ask about Ocwen/Altisource and I tell them that this is the MOST successful company in our OC AutoAccept software. I try to let people know just how powerful our Stats are because if they use them they would see that Ocwen/Altisource drops the majority of their orders from 3 am to 8 am nationally.

Many of these same fine folks go on to get a good amount of orders with this company and with the other 15 companies that we offer. We are planning on adding 5 more companies to our software in the next month as well. I'll let you know the companies in my next blog posting.

In case you haven't heard, BPO Automation Group's Order Central auto-accept software has been producing record numbers of BPO orders for BPO & REO agents and brokers nationwide in the last 2+ years. We are one of the few remaining companies to provide real estate professionals with needed software to help in capturing more work as it is getting more and more difficult to receive BPO orders.

Get more BPO orders. Get the RIGHT orders. Order Central, the newest AutoAccepter from the BPO Automation Group, lets you specify which orders are worth accepting by payout & zip code for 16 top national companies. Get the free 1-week trial today at: http://www.bpo-automation.com.

Our network captured over 3,300 verified BPO orders just in the month of July. With faster performance, greater stability, and a ton of new features like address-mapping, remote account-access & detailed capture-logs, Order Central will take that to a whole new level. 

Why Order Central? It's replaces the AutoAccepter2, which relied on iMacros and led to an unstable platform with a long list of technical problems and limited features. For some agents it worked great, but not for everyone - so we re-wrote it completely from the ground up. The result is faster, more stable, and 100% our own software.

You can download & activate a free 1-week trial in seconds by clicking here: BPO Automation Group website. Due to high call volume, we encourage you to email us at: sales@bpo-automation.com with questions rather than contact us by phone. We love talking with you, but we don't want to miss your call due to all of the activity!

The price of the software is:

$49.00/month and a 5% per order fee   -OR-

$499.00/one-time fee and a 5% per order fee

Feel free to give us a call with any questions,

Steve Lorimer

Sales Manager | BPO Automation Group
(360) 223-2482 ext 1 | sales@bpo-automation.com

About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

Let's Look at Some Real Numbers of Captured BPO Orders....

BPO Automation Group's Order Central auto-accept software has been producing record numbers of BPO orders for BPO & REO agents and brokers nationwide in the last 2+ years. We are one of the few remaining companies to provide real estate professionals with needed software to help in capturing more work as it is getting more and more difficult to receive BPO orders.

Let's move forward and now take a look at the capture stats for half of 2010 and then half of 2011 and then compare the numbers, please see the images below.

(From February to August 2010. Total Orders Captured with our AutoAccept Software: 87,770)

(From January to July 2011. Total Orders Captured with our AutoAccept Software: 73,799)

So, with this being shown, it appears that BPO broadcast order volume is down about 13,971 this year, compared to equal timeframes in 2010. It's nice to see the numbers and be able to see what so many are saying with their BPO volume being down all over the U.S.

Get more BPO orders. Get the RIGHT orders. Order Central, the new AutoAccepter from the BPO Automation Group, lets you specify which orders are worth accepting by payout & zip code for 14 top national companies. Get the free 1-week trial today at http://www.bpo-automation.com.

Our network captured over 3,300 verified BPO orders just in the month of July. With faster performance, greater stability, and a ton of new features like address-mapping, remote account-access & detailed capture-logs, Order Central will take that to a whole new level. 

Why Order Central? It's replaces the AutoAccepter2, which relied on iMacros and led to an unstable platform with a long list of technical problems and limited features. For some agents it worked great, but not for everyone - so we re-wrote it completely from the ground up. The result is faster, more stable, and 100% our own software.

You can download & activate a free 1-week trial in seconds by clicking here: BPO Automation Group website. Due to high call volume, we encourage you to email us at: sales@bpo-automation.com with questions rather than contact us by phone. We love talking with you, but we don't want to miss your call due to all of the activity!

The price of the software is:

$49.00/month and a 5% per order fee   -OR-

$499.00/one-time fee and a 5% per order fee

Feel free to give us a call with any questions,

Steve Lorimer

Sales Manager | BPO Automation Group
(360) 223-2482 ext 1 | sales@bpo-automation.com

About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

I Had a Wonderful Conversation with a CEO of a Major BPO Mill Last Week....

During my hour long conversation with the Owner/CEO of a Major BPO Mill last week, I learned some very important information and perspectives that I want to share with you.

As you may be aware BPO Auto-Accept software has been available and used heavily in the BPO & REO industry in last few years by thousands of BPO & REO professionals all over the United States. The areas hit hardest by people deciding to use the software are within the states of: California, Florida and Nevada, to name but a few. You can probably venture a guess that these areas offer the most volume of work, and the amount of people that are doing BPO & REO related work is staggering, thus competition for BPO work is fierce.

As a front-runner and pioneer in this software, I can say first-hand that there is lots of controversy, speculation, myths and rumors surrounding BPO Auto-Accept software. Many assume that every company will 'blacklist' you if you use it or that they will plain fire you. This is partially true for some companies, but the crazy reality is that like almost everything in life, there are always loop-holes These same companies that supposedly 'blacklist' and 'fire' EVERY agents and brokers who uses BPO Auto-Accept software in realtiry also choose to look the other way for many of their vendors that use the software too.

How is that possible you ask? Well, my perspective on this comes from first-hand experience of seeing this happen to some of our clients that use our Order Central and legacy AutoAccepter2 software. You can see proof in our 'Statistics' tab that is located within the software. Plus, I feel strongly that these companies have a certain criteria or guidelines surrounding how they apply their policies against people using the software, but keep in mind that exceptions to the rules always exist. I know of many agents and brokers in the business who work for these same controversial companies and they are being successful with our Order Central Auto-Accept software.

I suspect that if a BPO agent or broker is working for a company that has a history or policies of enforcing punishment for people that use BPO Auto-Accept software, that they will look the other way when a vendor has: a high vendor rating, a long track record of performance and high quality work, a history of not missing deadlines or asking that orders be reassigned and as such these companies look the other way. I've heard personal stories from clients of how company reps would call one of their agents or brokers that they suspect is using BPO Auto-Accept software and tell them, "I am supposed to fire you, but....."

When it comes down to it at the end of the day, I feel that BPO Auto-Accept software wouldn't be so controversial if companies were set up correctly in how they assign orders and instead of broadcast orders to the masses, like throwing out meat to a hungry pack of wolves, they instead take care of their vendors by assigning orders directly to them based on 'rank and rating.'

A few select, top BPO mills do just this beautifully and with much success because they have automated systems to help them with this task, but it's the smaller companies that typically aren't prepared or armed with the right systems like the top BPO mills have.

All of this leads me to mention the real reason why some BPO mills don't like BPO Auto-Accept software. From my experience and from the wonderful conversation I shared with the Owner of a Top BPO mill, he mentioned that they don't have a problem with BPO Auto-Accept software per se, but their clients definitely do. The BPO Mill doesn't want to rock the boat or lose business by making their client angry, thus they enforce policies against people using the software. Keep in mind that not only are BPO & REO agents and brokers feeling the wrath of increasingly more QC requirements and strict policies and receiving lower and lower fees to do BPO work, but BPO Mills are also seen as a 'dime a dozen.' They feel the pressure just as much as we do, but it starts at the top and always trickles downhill. This is one of the real reasons why many companies have an issue with the software.

So, as clients give BPO Mills orders the clients have A LOT of 'say-so' on how things transpire on many levels. One of the issues many clients have with BPO Mills is that each company has their own set of criteria in how they rate their agents and brokers, how they assign work to them and as such clients don't feel comfortable with the use of the software. The good news is that many of the top BPO Mills directly assign work. So as this software is being used it is just making the life of BPO agents and brokers easier so that they don't have to babysit their computer and instead can be doing more productive things like being out in the field, pulling comps, working on their orders, etc.

Another important item to note as taken from my conversation with the BPO mill executive was how BPO Auto-Accept software slows down their servers and if they didn't have the setup that they had then it would be a real issue. He mentioned that many smaller companies aren't setup to be able to handle all of the pings that hit their site when BPO Auto-Accept software is used, thus it creates issues for the company and for the people trying to use their site to do BPO work as well as for the times when clients log into some BPO companies website to look at completed work that they requested. It creates a 'bottle-neck.'

In case you aren't familiar with this, BPO mills complain about how their servers are being 'pinged' too often by the software. Thus, many companies monitor IP addresses and have people within their company assigned to 'look-out' for people that are suspect for using BPO Auto-Accept software. Once they find someone that is, then they choose which direction to go with them.

So at the end of the day, the key points here are:

* Many top BPO mills don't have an issue with people using BPO Auto-Accept software

* The main complainer and advocate against the software are the various clients of the BPO Mills.

* Smaller companies that provide BPO work don't have the necessary systems in place to be able to handle the extra workload that the software creates internally and on their servers.

* People that use the software for controversial companies are still gaining work and not everyone is getting fire or blacklisted.

* Most importantly, people using the software need to be informed and stay educated, and at the end of the day the choice to use the software or not use it is up to them personally.

Please keep in mind that I am not offering legal advice or counsel here, but am offering my personal opinion here based on my own experience with this topic. I always tell people to get educated as much as possible about the software and at the end of the day the risk is theirs to take when deciding to use it or not use it. The results of our Order Central software speak for themselves, Click here to learn more!

I hope this gives some great insight,

Nicole Ocean

Founder | BPO Automation Group
(360) 223-2482 ext 2 | nicole@bpo-automation.com

About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

Actions Always Speak Louder Than Words....

BPO Automation Group's Order Central auto-accept software has been producing record numbers of BPO orders for BPO & REO agents and brokers nationwide as BPO volume has been down.  Let's look at last month's capture stats, please see the image below.

Get more BPO orders. Get the RIGHT orders. Order Central, the new AutoAccepter from the BPO Automation Group, lets you specify which orders are worth accepting by payout & zip code for 14 top national companies. Get the free 1-week trial today at http://www.bpo-automation.com.

Our network captured over 3,000 verified BPO orders just in the month of June. With faster performance, greater stability, and a ton of new features like address-mapping, remote account-access & detailed capture-logs, Order Central will take that to a whole new level. 

Why Order Central? It's replaces the AutoAccepter2, which relied on iMacros and led to an unstable platform with a long list of technical problems and limited features. For some agents it worked great, but not for everyone - so we re-wrote it completely from the ground up. The result is faster, more stable, and 100% our own software.

You can download & activate a free 1-week trial in seconds by clicking here: BPO Automation Group website. Due to high call volume, we encourage you to email us at: sales@bpo-automation.com with questions rather than contact us by phone. We love talking with you, but we don't want to miss your call due to all of the activity!

The price of the software is:

$49.00/month and a 5% per order fee   -OR-

$499.00/one-time fee and a 5% per order fee

Feel free to give us a call with any questions,

Steve Lorimer

Sales Manager | BPO Automation Group
(360) 223-2482 ext 1 | sales@bpo-automation.com

About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

Get more BPO orders. Get the RIGHT orders. Order Central, the new autoaccepter from the BPO Automation Group, lets you specify which orders are worth accepting by payout & zip code for 8 top national companies. Get the free 1-week trial today at http://www.bpo-automation.com.

Our network captured over $8 Million in broadcast BPO orders over the last 12 months, and with faster performance, greater stability, and a ton of new features like address-mapping, remote account-access & detailed capture-logs, Order Central will take that to a whole new level. 

Why Order Central? It's replaces the AutoAccepter 2, which relied on iMacros and led to an unstable platform with a long list of technical problems and limited features. For some agents it worked great, but not for everyone - so we re-wrote it completely from the ground up. The result is faster, more stable, and 100% our own software.

Order Central is compatible with the following companies: Clear Capital, eMortgage Logic, Equity Pointe, ISGN/FISERV,  Mainstreet, Mark to Market, Altisource/Ocwen, Old Republic, PCV Murcor, Proteck, Specialized Asset Mgmt and UTLS/LandAmerica.

You can run OC anywhere! Order Central does not require using a standalone PC, will work fine on most wi-fi wireless internet connections, and is compatible with all major brands of antivirus software. We've worked hard to maximize the flexibility & compatability of Order Central for all types of office environments.

You can download & activate a free 1-week trial in seconds at http://www.bpo-automation.com. Due to high order volume, we encourage you to email us at sales@bpo-automation.com with questions rather than contact us by phone. We love talking with you, but we don't want to miss your call due to all of the activity!

The price of the software is $49.00/month and a 5% per order fee.

Thank you,

BPO Automation Group Sales

Order Central Sales Specialist | BPO Automation Group
(360) 223-2482 ext 1 | sales@bpo-automation.com

About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

 Here is a list of my Top 10 Tips for BPO Agents & Brokers for 2011:

 1. Continually strive to advance your business knowledge by seeking appropriate continuing education.

 2. Automate as many repetitive daily tasks as possible, i.e. data entry for BPO forms, logging into frequently used websites, logging into website looking for unaccepted BPO orders to snag and don't forget automating your traditional sales contracts. These are but a few examples.

 3. Systemize your business by figuring out which programs or systems you should incorporate into your day-to-day business practices, i.e. software, tech tools are but a few examples.

 4. Delegate as many tasks as possible to others that you can so that you can focus on managing. Move into a management role where you are overseeing tasks where your assistant(s) or teammate(s) do tasks for you because your time is better spent doing other important things. It's better to 'work on your business, than in your business!'

 5. Do your research! Don't continue to work for companies that don't pay well, quick enough or ones that don't give you enough consistent work. There are tools out that will help you figure out which companies have the most volume in your local area. If you don't know, just ask me!

 6. Obtain the appropriate certifications that you see companies asking for that you work for. You don't need to get them all or spend lots of money here, research the forums and blogs to find out which specific certifications are paying off for people and ones that have provided a good return on investment. Remember to not put too much money into your BPO business until you start earning money from it!

 7. Attend at least one REO conference this year so that you can attend certification and industry specific education classes as well as align yourself with networking opportunities that will help you with your business.

 8. Spend more time focusing on your business then wasting time paying too much attention to your competitors.

 9. Look for ways to grow and expand your BPO business when the time is right. 'Work Smarter, Not Harder!'

 10. Consider paying for access to various portals such as: Res.net, Equator and DispoSolutions to name a few. Don't forget to sign up for REONetwork.com's free profile option too!

I'd love to hear about how you make things work for you, I'm sure others would love to hear about it! What are your thoughts?

About BPO University: The BPO University is the very first accredited school where all real estate professionals in Washington state can take clock hour approved courses on Broker Price Opinions as well as on how to use automation software within their BPO and REO business. The BPO University's 'BPO Inner Circle' coaching program offers students a virtual learning environment that is almost entirely self-serve. Students are in direct control and choose when, where, how and what methods they want to learn more about the BPO industry. Learn More »